Client Money Protection

We are a registered member of the Propertymark Client Money Protection Scheme. This is a client money protection scheme to ensure your money is handled in the correct manner.

Download a copy of our Client Money Protection Certificate here.

Complaint Procedure

If there is an unfortunate experience with the business where you feel we have not acted in the right way then you are welcome to make a formal complaint and we will treat your issue with the upmost respect and dignity.

Property Sales and Marketing:

Our agents are all licensed users of the Avocado Property Group Brand, and therefore own their own registered limited business. In the first instance we invite you to put your complaint in writing to them. A Director of that business will supply you with their complaint procedure and guide you through the process. They are also members of the PRS (Property Redress Scheme).

Should you feel your complaint affects the Avocado Property group, we invite you to please contact Mike Robson, Director.  Mike will consider your complaint and reply within 5 working days having investigated and discussed the matter if appropriate.

If you are unhappy with either reply, from the Director of the business your complaint is in relation to, or the response of Avocado Property Group, we will invite you refer your complaint to the PRS. As members, they are our redress scheme.

Property Lettings.

In the first instance, please write to Andy Brown, Lettings Director, 3a Oakmede House, Binfield RG42 4JF.

Andy, will consider your complaint and investigate and respond within 5 working days.

Should you not be satisfied with the response, the complaint will be escalated to a company board Director who will investigate further. And deliver a response within 10 days.

Our final stage should we not be able to satisfy your request is to refer to the PRS, our redress scheme, and follow their process in full.